It has been an amazing year for Hestia Care at Home and we want to take this opportunity to share with you what has been happening and what we are hoping to do in the future. It feels like a very exciting time for us.
You may be aware by now that we got an “OUTSTANDING” rating from the CQC in our most recent inspection. This is really great news and all credit to the team who have worked so hard, with care and dedication, to make this happen. And thank you to those who contributed your thoughts and comments. There are some lovely quotes that have been added to the Inspector’s Report.
Also in the last year and beyond… Claire completed her Level 5 Diploma in Health and Social Care. Julia has just started hers and Sonya has also just started her Level 3. We have also been involved in helping to develop a Care Certificate Consortium in the South West, to actively work towards increasing standards in care across the sector.
As a Community Interest Company we have social agreements that we have set and promised to uphold. Our aim is to provide the highest standard of care, support and assistance to those who wish to remain at home, and, since we started we have provided this care to 103 Clients, as well as supporting families and friends in the process. Of these, 21 Clients had a 10% reduction from their invoice and another 18 were at reduced cost through Devon County Council or Continuing Health Care payments. We also agreed to subsidise the cost of mileage for 3 Clients.
Price Increase… We have always been transparent in the breakdown of our costs and these can be seen on our website. Since we launched in June 2012 we have only increased our prices once, in January 2015. It is never something we like to do, but in reality it is an inevitable part of running a business, so, from this point onwards there will be an increase to our prices. The website has been amended to reflect this.
It is essential to us that we continue to provide a high standard, flexible and responsive service, and we have promised to ensure we are accessible for all, whatever the circumstances. In order to be able to support the subsidised services we are introducing a higher rate too, for those who have the means to be able to afford this. If people are able to manage the higher rate and would like to support others in this way, then a heartfelt thank you. This means we can continue to provide services to all.
And finally… future plans… Claire is currently on a second course at the Dartington School of Social Entrepreneurs, called Seedbed, and is for developing established businesses. We want to ensure a strong base for Hestia Care, as well as starting to look into additional services, such as hairdressing, chiropody, counselling, yoga, massage etc. It has always been our wish to be totally holistic in our support and we would love to hear your thoughts on what you would be interested in. Hopefully we will be able to look into these changes in the coming year. We will keep you updated as things progress.
Claire Burton has worked with older people for many years. Her background is in Occupational Therapy. She has now set up a Holistic Home Care Community Interest Company, to deliver care to older people in and around Totnes in Devon.