Well, it has been a while since I last posted an entry and so much has happened in between now and last October!
At the start of 2012 we became incorporated with Companies House as a Community Interest Company. We also got a very smart office in the new and extended part of Leatside Surgery and then applied for registration with the Care Quality Commission. I'm very pleased to be able to say we were granted this first time round! The visit was in May and they went through all the policies and procedures and checked that everything was in order. We were granted registration without needing to amend, add or review anything so all that diligent crossing i's and dotting t's paid off and I must admit I even enjoyed it! I got to stand on my soapbox and get enthusiastic about home care provision for three hours. That was another hurdle crossed and now it is all about letting people know we are here. We have our launch party on Wednesday the 13th June to celebrate and I'm looking forward to being able to say thank you to those who have helped us get to this point and to share our ideas with those who are new to us.
Much has also happened in the news and Home Care hit the headlines in November last year, highlighting the gaps in the system. The reports strengthened my belief about keeping small and local to an area. I believe it is much harder for this kind of neglect to happen when there is a close working team and fewer Clients. Problems can not be hidden when there is regular communication between all involved. Covering a small geographical area means that any concerns can be addressed quickly and efficiently. I have seen this way of working first hand when I worked for Care with Care Ltd in Oxford. This is a business based in a village called Eynsham and was the original foundation to the idea of Hestia care at Home. The Director and Manager, Jan, is locally based, has good staff retention, pays her staff well, including for training, meetings, petrol and travel time. She holds meetings every week to discuss each Client and is known in the village as having a good reputation.She also ensures that all staff and Client's are introduced to each other before any care is given. She has a solid business and has been running it successfully since 2002. It seems logical to me that the best way to ensure a high standard of quality is to maintain this level of interaction and intervention at Hestia care at Home.
So, this is the message we will be telling everyone on Wednesday.
Claire Burton has worked with older people for many years. Her background is in Occupational Therapy. She has now set up a Holistic Home Care Community Interest Company, to deliver care to older people in and around Totnes in Devon.