I am sitting in my office at Leatside Surgery as autumn approaches and I am amazed at how quickly the last 15 months have flown by! My plan had been to keep up to date with blogs and comments and to let everyone know how we are doing, but somehow there has never been enough time in the day! And this is a good thing, because we have been busy providing a great service. Hestia is about to take on its 5th member of staff and since our launch in June last year we have helped and supported 22 different clients and covered many thousands of hours of care. We have had great feedback from all our clients. A few comments we have received include:
"Warm, kind, professional, knowledgeable, experienced, holistic, friendly, light and optimistic."
"Personalised care which has adapted to our changing needs, love and kindness, skill and energy."
"Excellent care and lovely people to have assisting."
"Outstanding service, above and beyond the remit."
"The service has always been excellent. They did everything well and were caring, efficient and friendly."
"Mum loves your visits, and I am reassured she is in good hands, which gives me great peace of mind."
In January we had a surprise inspection by the CQC and did very well. Part of the inspection was talking directly to those who receive the service. All those who were contacted gave glowing reports, leading our inspector to jokingly ask how much we had paid them! To see the final report go to: Inspection Report published 6 February 2013
Another great achievement was that we were voted into the top 20 Transition orientated social enterprises list. To view this please click on the link http://www.reconomy.org/the-new-economy-in-20-enterprises/
We are also included in the REconomy Project Blueprint in their Health and Social Care section (although the web address is wrong) Download - T&D Local Economic Blueprint summary report
And I made it onto the front page of the Totnes Times in March as part of a Dartington School of Social Entrepreneurs write up! A little embarrassing, as I popped into Morrison's in my uniform and found a wall of images of me, in my uniform, smiling from the shelves. I was stopped a couple of times that visit!
So, all in all it has been a great start and I would like to say a huge thank you to everyone who has helped get us up and running and who has continued to support us a long the way. It has been a pleasure to be able to help all those who have used our service and we will continue to provide the best quality care that we can.
Claire Burton has worked with older people for many years. Her background is in Occupational Therapy. She has now set up a Holistic Home Care Community Interest Company, to deliver care to older people in and around Totnes in Devon.