In the leap year of February 2012 Hestia Care at Home was started and here we are now, two years on and going strong. I feel so lucky to be able to work in an area that I love so much and I am so glad that I took that leap forward to start something I believed in. There have been so many touching moments, when I have felt so honoured to be able to help someone, whether it was the person receiving care or a member of their family. The act of giving, helping, supporting is a reward in itself and a small moment of thoughtfulness can make a huge difference to someone's day. The day to day tasks that most of us take for granted can become a laborious effort to manage and seemingly simple things can become so difficult. The simple act of washing someone on a bed, who is unable to move freely or speak, but who looks you in the eye and smiles a thank you can melt your heart. Taking the time to consider what it must be like to be in their position. Knowing how cold a flannel can feel on the body, regardless of how warm the water is. Understanding that there is an individual within the person, who is still able to feel and who wants to be secure, respected and cherished. When we work at this level, we are connecting with ourselves, and with the other person, in the simple act of kindness and in this way respect is automatic.
When I got the phone call earlier this year to say that the CQC were coming that afternoon, the nerves of the first inspection had gone. I was looking forward to showing them our achievements and I welcomed the opportunity to be able to demonstrate how care can be delivered. Reading the final report, I am so proud of the team here at Hestia. It shows that all that we stand for, the values we hold and the standards we set ourselves have been recognised and I hope that, as we continue to grow, we can continue to show others that good care is possible and achievable. I strongly believe that the model of putting people before profit is the only way forward.
To read the report please go to: Inspection Report published 21 February 2014
Claire Burton has worked with older people for many years. Her background is in Occupational Therapy. She has now set up a Holistic Home Care Community Interest Company, to deliver care to older people in and around Totnes in Devon.